At the extremely bottom of the page, you’ll discover a location to purchase a gift membership for someone else. Betterhelp Customer Service Hours… in addition to a link to resources for individuals in crisis who are bad candidates for’s services.
In a nutshell, is dedicated to privacy, security, and quality– and it shows. The customer care team responds promptly to problems you raise– promising to reply within 24 hours but, in our experience, replying in far less time than that– and responses your questions with the proper level of individualized care. And the business ensures that its therapists comply with HIPAA guidelines and secure your confidentiality. You can further safeguard your privacy using a label with your therapist. Given that doesn’t work with insurance coverage or employers, there isn’t even a basic level of information-sharing in between such entities, which indicates maximum personal privacy for you.
There is also a footer navigation, which links to info about its service, a “About” page, Frequently asked questions, Reviews, Professions, Find a Therapist, Online Therapy, Contact, and For Therapists pages. You can likewise find links to its social
The sign-up process for is really pretty long: it took me about 20 to thirty minutes to finish, so make certain you reserve time to complete it since if you stop mid-sign-up and leave your web browser, it will not conserve your answers and you’ll need to begin all over once again.
From there, you’ll be asked a series of concerns in an intake survey about your gender identity, age, sexual orientation, and relationship status. In detailing your sexual orientation, you are provided the alternatives of straight, gay, lesbian, bi/pan, “Prefer not to state”, “Questioning”, queer, asexual, “I do not understand”, and “Other”.
Surprisingly enough, users will discover below this question in the type a highlighted reality: “Therapists on the platform have diverse backgrounds. You’ll have the ability to ask for a Christian therapist if needed”. Throughout the intake survey, if you respond to that your faith is Christian, you will be asked “Would you like to be matched with a Christian-based therapist?”
If you address that you recognize with a different religion, you won’t get asked if you want to match with a therapist of that faith. I tried answering this question 3 times, each time saying I was from a different faith, and never ever got that very same follow-up.
After the questions about your identity and religious affiliation, you will be asked to complete questions about your mental health history, such as whether you have ever remained in therapy before and what led you to treatment today. Choices for what led you to treatment include “I have actually been feeling depressed”, “My state of mind is hindering my job/school performance”, “I am grieving”, and 10 other choices. You will be asked what your expectations are from your therapist, such as a therapist who listens, explores your past, teaches your new abilities, assigns you research, and more.
The platform will ask you to rate your existing physical health and consuming habits from good, fair, and poor.
Then, it will ask you if you are experiencing frustrating unhappiness or anxiety. Following this, there will be a couple of concerns from the Patient Health Survey, or the PHQ-9, an assessment utilized to evaluate for anxiety.
You will be asked if you are presently used as well as how often you consume alcohol. Other screening concerns towards the end include if you have any issues with intimacy and when the last time you thought about suicide was– if ever.
In addition to depression, it asks you if you are experiencing anxiety or anxiety attack, or persistent discomfort. Other demographic questions include how you would rate your present financial status on the same excellent, fair, or poor scale.
I found the questions to be a bit random as I went through the questionnaire. Next, will ask you to rank your sleeping habits and answer if you are comfortable with your identity.