Betterhelp Customer Support 2023

At the really bottom of the page, you’ll find a place to purchase a gift membership for someone else. Betterhelp Customer Support… in addition to a link to resources for individuals in crisis who are not good candidates for’s services.

In a nutshell, is dedicated to privacy, security, and quality– and it shows. The client service team responds quickly to concerns you raise– appealing to respond within 24 hours however, in our experience, responding in far less time than that– and answers your questions with the suitable level of customized care. And the business makes sure that its therapists follow HIPAA regulations and protect your confidentiality. You can even more protect your privacy utilizing a nickname with your therapist. Given that doesn’t deal with insurance coverage or employers, there isn’t even a standard level of information-sharing between such entities, which implies optimal privacy for you.

 

There is likewise a footer navigation, which connects to information about its business, a “About” page, FAQs, Evaluations, Careers, Discover a Therapist, Online Treatment, Contact, and For Therapists pages. You can also discover links to its social

The sign-up process for is actually quite long: it took me about 20 to 30 minutes to finish, so make sure you set aside time to complete it due to the fact that if you stop mid-sign-up and exit your internet browser, it will not conserve your answers and you’ll have to start all over again.

From there, you’ll be asked a series of questions in a consumption survey about your gender identity, age, sexual orientation, and relationship status. In detailing your sexual orientation, you are provided the choices of straight, gay, lesbian, bi/pan, “Prefer not to state”, “Questioning”, queer, asexual, “I don’t understand”, and “Other”.

Remarkably enough, users will find listed below this concern in the kind a highlighted fact: “Therapists on the platform have varied backgrounds. You’ll have the ability to ask for a Christian therapist if required”. During the intake questionnaire, if you respond to that your religious beliefs is Christian, you will be asked “Would you like to be matched with a Christian-based therapist?”

If you respond to that you determine with a various religious beliefs, you won’t get asked if you want to match with a therapist of that faith. I attempted answering this concern three times, each time saying I was from a various religion, and never ever got that very same follow-up. That being said, the only alternatives for “Which religious beliefs do you identify with?” include Christianity, Judaism, Islam, and Other.

After the questions about your identity and spiritual affiliation, you will be asked to complete questions about your mental health history, such as whether you have ever been in therapy prior to and what led you to therapy today. Options for what led you to therapy include “I’ve been feeling depressed”, “My state of mind is disrupting my job/school efficiency”, “I am grieving”, and 10 other options. You will be asked what your expectations are from your therapist, such as a therapist who listens, explores your past, teaches your brand-new skills, assigns you research, and more.

The platform will ask you to rank your current physical health and consuming routines from great, reasonable, and poor.

Then, it will ask you if you are experiencing frustrating unhappiness or anxiety. Following this, there will be a couple of questions from the Patient Health Survey, or the PHQ-9, an assessment used to evaluate for anxiety.

You will be asked if you are presently utilized in addition to how often you consume alcohol. Other screening questions towards the end include if you have any problems with intimacy and when the last time you thought about suicide was– if ever.

In addition to anxiety, it asks you if you are experiencing stress and anxiety or anxiety attack, or chronic discomfort. Other market concerns consist of how you would rank your present monetary status on the same excellent, reasonable, or bad scale.

I found the concerns to be a bit random as I went through the questionnaire. Next, will ask you to rate your sleeping routines and address if you are comfortable with your identity.