8 hours training
The objective of this one (1) day training is to understand and know the fundamentals of the customer relationship to meet their expectations in the context of a microbusiness project.
- Acquire the best tools for developing a customer relationship.
- Entrepreneurs wanting to have a base for creating a good customer relationship in a short time.
It is in the form of a 1-day introductory training that the practical work training and teaching will be given.
Our methodology plans to start the design of a good customer relationship by participant, including the identification of issues to prepare a customer relationship management plan. In this way, we make sure that all participants will have at the end of the day an interesting base to start creating a good customer relationship effectively.
Our method promotes an informal, relaxed, egalitarian, friendly learning environment, centered on self-esteem, the desire for collaboration and the needs of learners. Our practice uses autonomy to build the capacity to adapt to change.
Our training will promote the full exploitation of intellectual resources. A balance between the training structure and a degree of autonomy and freedom of choice is left in the hands of the learner.
We ask all our interested partners to answer these questions for a pre-selection.