With more than 20 years of experience in the field of customer experience, Nathalie has a strong analytical profile with an active listening capacity that allows her to expand your vision. Nathalie is also an entrepreneur and founder of a startup.
A graduate in humanities and social sciences and business administration, she worked in various positions related to customer relations. At first in direct contact with clients, she then mentored teams and then specialized in customer experience.
Concerned about the well-being of his neighbor, her favorite sectors are the recreational tourism industry, the field of health and well-being, sustainable food and sustainable development. She puts her knowledge and skills at the service of entrepreneurs to help them take care of their customers, the users of their services, but also the people who make up and surround the company.
She offering training to increase customer satisfaction, improve customer relations and customer journey, increase customer and staff retention, and promote word-of-mouth.
Passionate about the transmission of knowledge and to pass it to others, she wants to give participants the keys to their success with a good customer relationship, so that they can achieve through a job they have chosen and that they like. Her goal is to bring organizations to a better autonomy.
Her trainings take place in the form of workshops where the interactions and the practical exercises of listening fo a better integration of these concepts are involved to reach solutions applicable to the organizational context of the participants.